Enterprise edition features

Your Killer Reviews view

See your enterprise as your customers and prospects see you. View operational performance and track trends by country, region, state, city, or branch

Big Data-driven decisions

Turn mountains of unstructured customer data into actionable insights. Compare location performance and identify root cause of sentiment to take action where it counts

In-moment CEM

Get real-time feedback from customers at critical moments in the customer journey to instantly improve experiences and understand your customers

Optimized online presence

Stop losing sales due to inconsistent business info on online maps, apps, directories, GPS devices, social networks and search engines

One platform for all feedback

Monitor and engage with your customer feedback from 100+ review sites, social media, NPS surveys and support tickets–all in one place

Competitive benchmarking

Get the same insights into your competitors’ customers that you have for your own. Compare performance and pinpoint opportunities to capture market share

SEO dominance

Own local search, own local markets with SEO-rich review micro-sites for each location and integration with 50+ of the most critical consumer sites

Social media engagement

Turn social media into social intelligence. Join customer conversations, resolve problems, maximize influencers’ audiences

New authentic reviews, automatically

Killer Reviews integrates with your CRM to auto-send SMS and email feedback requests, getting you new reviews on sites that matter most to you

Sentiment analysis

Capitalize on customer feedback with insights into sentiment drivers. Take action to fine-tune your business, products and services

Customer advocacy

Auto-promote your positive reviews to your website, social channels, search engines and 50+ major sites. Boost your search ranking with fresh, on-brand content

Proactive issue management

Assign support tickets to reviews and social comments and track ticket resolution to proactively remediate customer issues as they surface

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Call us at 1-800-639-9728

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