Business insights

Dig deeper into customer feedback

Real-time business analytics

The KillerReviews platform scales thousands of locations in real-time, and KillerReviews Natural Language Processing (NLP) engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback — both company-wide and location-specific.

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leverage feedback insights to dominate the competition

Quantifiable customer experience

KillerReviews structures insights on a 3-tiered hierarchy: business drivers, sentiment drivers, and customer verbatims. Insights are designed to spur decisive action from executives down to the frontlines. For example, category analysis tells a restaurant its food has negative sentiment. Digging deeper, the restaurant finds a surge in negative mentions for “pizza”.

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Preemptive crisis management

KillerReviews structures insights on a 3-tiered hierarchy: business drivers, sentiment drivers, and customer verbatims. Insights are designed to spur decisive action from executives down to the frontlines. For example, category analysis tells a restaurant its food has negative sentiment. Digging deeper, the restaurant finds a surge in negative mentions for “pizza”.

Drive improvement and growth

Operational excellence and customer satisfaction matter only as much as they impact your top and bottom lines. Online reputation determines success, not the other way around — and reputation is built by shared customer experiences. Share robust analytics reports with every department to activate customer insights and let the voice of the customer guide decisions company-wide.

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PLUG YOUR BUSINESS INTO CONNECTED CUSTOMERS

KillerReviews humanizes big data so you can understand the sentiments expressed in feedback and take decisive action.

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Call us at 1-800-639-9728

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